CONTACT US
FREQUENT QUESTIONS

We want to make everything easier for you, you can contact us in the fastest way through our social networks @ indrastore1 or WhatsApp +57 321 282 9651 where our customer service team will be happy to help you with whatever you need.

Placing orders through our virtual store is very easy. In our store you can order 24 hours a day, 7 days a week. Simply choose the products you would like to have, click add to cart, and then click checkout. You will need to add your shipping information.

Our payments are processed by PayU. You can choose the medium that suits your needs. Checking or savings account debit payments are accepted through PSE. Likewise, credit cards Visa, American Express, Master Card, Diners.

The shipping cost is dependent on the country where you find it, this value is additional to the price of your purchase. These prices are given by DHL Express.

Once you make your purchase, we will send it to you as soon as possible. The order will arrive within 5-10 business days depending on the country. Keep in mind that delivery times may vary depending on road conditions and weather conditions. In case of any loss or unforeseen event with your order, we will send you your product again or we will refund your money. You will receive the tracking code by email once your order has been delivered to the shipping company.

Please contact us within 2 business days after receiving your order, indicating the inconvenience you have had. Include your order number and photos of the items in case they are an incorrect or damage product. Our customer service team will work to resolve your case as soon as possible.